No typo when you get a downgrade offer
It was now my cruise no. 90 since my first sailing in 2006. And about 2/3 of my bookings are done with Dorothy. Sometimes she is not very responsive... but she is cruise-addict herself and you need "training" to sale the best value for your customer. I think 50% of my cruises I booked with her I got some goodies on top or great upgrades like 16 cat. into a Window Suites on GRAND PRINCESS when we only booked an oceanview with obstructed view. Many of my friendst are booking with her too since she is accepting to adjust the price when the rates get lower. Some are not doing it since they have the policy: "you were satisfied with the price at the time of booking? Why should I get less commission because you are unsatisfied now". But Dorothy never. The best bargain was a cruise for free: I thought it was a typo when she wrote me Downgrade Offer: cruise rate at OBC and it was an expensive cruise on DIAMOND PRINCESS from Singapore to Japan. She is just a treasure. Even when final payment is made she talk with them and you get something as OBC. So when she came to Germany to Warnemünde it was no discussion to take her out to Berlin and show her around. This was a little repay for everything what she did for me.
Would you recommend me to a friend? Yes