Welcome Aboard Guide
Cruise Vacation Information
If you have any questions or concerns, we are here to assist you. For cruise
vacation information, simply call us at 1-800-827-7779 and speak to a cruise
Thank You for your business!
Before You Sail
The CRUISE BROTHERS would like to thank you for selecting and trusting us to assist you in planning your cruise. Our entire staff is dedicated to ensuring your satisfaction. The trust you have placed in us is greatly valued and appreciated. In order for you to better understand the "ins and outs" of a cruise, we ask that you take a few minutes to read the following. Of course, if you do not understand
the cruise line information provided, or have a question, please call or e-mail us at: CustomerCare@CruiseBrothers.com
It is extremely important that you examine your invoice carefully upon receipt.
Be sure that your legal name on your invoice matches your driver's license and proof of citizenship. Women with surnames different from those on their birth certificate may be required to present proof of name change (i.e., marriage certificate). If there is a problem, please call your cruise agent and make the correction(s). This correction must be made immediately to ensure that your cruise documents are correct. If names are not corrected, it will result in a change fee of $50.00 per person. If your agent is not available, our Customer Service department will be happy to assist you.
Please remember that your invoice is a confirmation of your booking.
Other discrepancies to watch for:
- Dining Request (see info on Dining Request)
- Gateway City
- Sailing Date
Please call us as soon as possible with any changes at 1-800-827-7779 or 401-941-3999 and speak to
one of our cruise specialists.
NOTE: If you have not received the cruise line information brochure for your cruise or if you have any questions, please contact your CRUISE BROTHERS
Cruise Lines Information
Passenger Declaration Form
|IMPORTANT!! YOU MUST COMPLETE
YOUR PASSENGER DECLARATION FORM BEFORE YOU SAIL.
| Failure to complete these documents may result
in delay or denial of embarkation. Some of the cruise lines have made
these documents available online, and you may be asked to create an account
on their site. Please have your booking number ready, then select your cruise
Proof Of Citizenship
One of the requirements with any cruise line is that you have proof of U.S. citizenship. Passports AND visas may also be required on some itineraries. Your Cruise Specialist will advise
you. Important! A passport is required. Please review the passport requirements before you sail.
Must have proper documentation for the countries your cruise will be visiting. Please refer to your cruise line
information brochure for further details. All non-US citizens must have a valid Passport (not to expire within 6 months of return date). Visas may also be required to re-enter the country. You should contact your consulate for specific
requirements. You may also obtain more passport related cruise vacation
information by calling Immigration and Naturalization Services at 1-800-375-5283.
CRUISE BROTHERS highly recommends that you purchase insurance. If you have not yet purchased it and wish to add it, contact your Cruise Specialist or Customer Care at
- Trip Cancellation & Interruption
- Medical Expense
- Emergency Medical Transportation
- Lost, Stolen, Damaged Baggage
- Trip Delay
- Baggage Delay
- Accidental Death/Dismemberment
***Pre-Existing Medical Conditions***
Will be waived if you purchase the insurance within 14 days of deposit on your cruise.
If you decide not to purchase trip insurance, please check the "I decline travel insurance" box on the back of your invoice payment coupon or contact our Customer Care Department so that your booking can be noted that the insurance was declined.
CRUISE BROTHERS recommends purchasing your shore excursions prior to your cruise. This ensures the availability of the excursions that you want. Please visit our website link for Shore Excursions for more
cruise vacation information about purchasing your shore excursions.
Please read the following cruise line information carefully:
The choice of airline, routing, and flight time is strictly at the discretion of the cruise line. If your cruise departs from Miami or Fort Lauderdale; Seattle or Vancouver; the cruise line reserves the right to fly you into either city and bus you to the pier. When purchasing an air/sea package, the cruise line is kept informed of your itinerary and may choose to hold the ship if they know passengers will be arriving late. With an air/sea package, you also receive ground transfers to and from the ship. A representative from the cruise line will be at the gate upon your arrival or in the baggage claim area to direct you to the motor coaches. Generally, they will carry a sign with the name of the cruise line, making it easier for you to see them. If you do not wish to use the transportation provided, taxis are available outside the terminal for a nominal fee. Air schedules are not available
in the cruise line information until 25 days prior to sailing. The cruise line may use chartered flights or regular scheduled airlines. Due to the personal nature of seat assignments, we at the CRUISE BROTHERS would like to provide you with the opportunity to contact the airlines directly. You will be mailed a list of airline phone numbers along with your air
schedule and cruise vacation information. Please be advised that in the case of charter flights, as well as many international flights, seat assignments will not be available until check-in at the airport.
Please confirm flights with the airline 24 hrs before departure
Be Advised: Any changes including cancellation of air that are made to your reservation inside of 90 days for 3, 4, 5 or 7 day cruises and 120 days for holiday sailings or cruises longer than 7 days, will be charged a change fee or penalty that will be assessed by the cruise line. It is not a requirement to purchase your airline tickets through the cruise line. If you elect to make your own air reservation, the cruise line will assume no responsibility if any problems arise or you miss the ship. We strongly recommend that you plan to arrive at least one day prior to sailing, especially during the winter months. When scheduling your flights, you must obtain the cruise
line information and guidelines for appropriate arrival and departure times.
Air Deviation Programs
Most cruise lines allow you to request a specific airline and routing, at a charge of $35 or more per person. You may choose to use this program if you are unhappy with the conditions that are stated in Air/Sea Package. If this is your choice, be aware that these deviations must be made as soon as possible and at least ninety (90) days prior to your departure date on a 3,4,5, or 7 night cruise and at least 120 days prior to cruises of 8 nights or more. If you will be traveling with other passengers who will be staying in another cabin and wish to be scheduled on the same flights, you must request an Air Deviation for all passengers at the same time. The sooner you request your Air Deviation the better your chances will be to get exactly what you requested. Deviations are Non-Refundable!!
Be Advised: If you have purchased a pre or post cruise you may want to consider a deviation to ensure you will arrive or depart at a time convenient for you. ONCE TICKETS HAVE BEEN ISSUED, NO CHANGES ARE ALLOWED!!!
Due to increased airport security, you will need to be at the airport at least 2 hours prior to your departure time. You must check in at the ticket counter to get your boarding passes. At this time, you will need to show a Photo I.D. Porters are available at the airport and pier. Tipping is not included in your package. The recommended tipping is $1.00 per bag.
Baggage allowances have changed due to increased security by the airlines. Please contact your carrier for specific guidelines. Remember, all of you luggage will have to be stored in your cabin.
According to cruise line information, all luggage is delivered to your cabin and placed just outside the door. Be aware that this takes a few hours, so it may be a good idea to pack an extra set of clothing in your carry-on bag.
Late Return Flight
If your return flight is leaving after 4:00pm don't waste your time sitting at the airport. Since most airlines provide a baggage truck at the terminal the morning of disembarkation, check your bags and take advantage by exploring local tourist attractions. Many cruise lines offer tours of your disembarkation city that can be purchased on board.
Note: Passengers sailing exclusively on Royal Caribbean who will be disembarking in San Juan can enjoy waiting at the Crown and Anchor Club. This makes the wait at RCI a great experience. Additional
cruise vacation information is available aboard the ship.
Frequent Flyer Members
Frequent Flyer miles may be credited to your account provided you advise the ticket agent at check in and provide them with your frequent flyer account number. Be advised that this is subject to the rules and regulations of the airline. Never discard boarding passes or airline ticket receipts until frequent flyer miles are credited!!
Full deposit is due at time of booking to hold a cabin (according to cruise line requirements). If full deposit is not received by the date specified by your agent your reservation will be canceled and rates could increase. Final payment due dates vary
by cruise line. Please make every effort to pay by the noted due date. If your final payment is late in reaching the cruise line, there is a possibility that you will lose your reservation and may even be assessed a penalty. These policies are set and enforced by the cruise lines not Cruise Brothers. Final Payments by credit card may be made through our Customer Service department which is open Monday through Saturday. Please call 1-800-827-7779 extension 704. If you will be paying by check, please make all checks payable to the CRUISE BROTHERS (please note your sailing date/ship).
Credit card refunds are processed within 2-3 billing cycles following cancellation. Check refunds are received 8 to 12 weeks following cancellation.
Please be certain that the correct ages of all passengers have been given to your Cruise
Line Information Specialist. There are minimum age requirements with many cruise
lines and passengers may be denied boarding if
requirements are not met. As a result, CRUISE BROTHERS requires birthdates for all passengers at time of booking. Please refer to your brochure for more
cruise vacation information on age requirements.
Effective for all cabins booked on or after August 1, 1999, CRUISE BROTHERS imposes a $100.00 per cabin administrative fee for all cancellations made after deposit has been paid. This fee will be waived only in the event that a new reservation is booked for the same passengers on the day of cancellation. If it is necessary to cancel your cruise, you may speak with either your cruise agent or our Customer Service Department. Please do not leave a message to cancel your cruise on voice mail. Cancellation policies vary by cruise line. Please carefully read the "Cancellations & Penalty" section of the cruise line
information brochure for the penalties pertaining to your cruise vacation.
Cruise Line Itinerary Changes/Cancellations
From time to time cruise lines may need to cancel a sailing or change the itinerary due to hurricanes, wars, or a ship being docked for repairs. In all cases, once we are notified by the cruise line, we will in turn contact the passengers to advise them of the change or cancellation.
MEDICAL CONDITIONS Please advise your cruise specialist of any medical conditions at time of booking. Your cruise specialist will work together with the cruise line to accommodate you. For instance, you may need a handicap cabin for wheelchair access, or you may have special dietary needs which in some cases means you need to eat at a certain time. Most cruise lines will ask for a note from your doctor stating your medical conditions. Bring all medication in the original containers and keep it with you (not in checked baggage).
Travel is prohibited during the third trimester of pregnancy. Prior to that time pregnant women may travel only with a letter of permission from their doctor stating due date.
Discount coupons must be presented to your cruise specialist agent prior to your initial deposit in order to be applied to your booking. Once you have made your deposit we will then forward the coupon to the cruise line. Your invoice will not reflect any Discount Coupon until the cruise line has approved it.
Family oriented cruises offer activities for children and teens. Baby-sitting can be arranged on board at the Purser's office, for a fee.
Your cruise vacation information brochure will offer more information.
Your cruise specialist will make every attempt to confirm your dining preference prior to sailing. Please see your maitre'd if your dining accommodations or table assignment are not to your liking, and every effort will be made to change them. Any changes will be made discreetly.
Seating requests are made at time of booking so the earlier you book the better the chance that your request will be honored. If you are traveling with other passengers, please inform your cruise specialist agent so that he/she will cross-reference all cabins for dining.
Cruise Documents & Tickets
Cruise and airline tickets are sent to CRUISE BROTHERS directly from the cruise line, approximately seven (7) to ten (10) days prior to your departure date. If you are traveling during the months of December through April or holiday periods, it is possible we may receive your tickets a few days before departure. The tickets are checked for accuracy and then are forwarded to you via U.S. MAIL, PRIORITY MAIL or FEDERAL EXPRESS if necessary. Please be advised that your signature will be required by FEDERAL EXPRESS. When you receive your cruise tickets, please be sure to read them thoroughly. Of course, if you have any
questions about the cruise line information provided, please call our Customer Care Department. Enclosed with your tickets, you will find cruise line baggage tags that must be filled out and attached to your luggage. (If you have purchased air separately, do not attach the cruise line tags until you have claimed your luggage in the baggage claim area.) If you have not been assigned a cabin number, ask the porter at the pier to locate it for you from the ship's manifest. Be sure to put your cabin number on the luggage tags to ensure your luggage will arrive at your cabin. You will also find embarkation forms with your cruise
line information documents which must be filled out prior to check in.
Guaranteed Cabin Assignment
Please be advised when purchasing a category guarantee, The CRUISE BROTHERS have no control over cabin assignments, upgrades or location of your stateroom. When you choose to purchase a guarantee, your cabin assignment is at the cruise line's discretion; they guarantee the ship, sailing date, and the category purchased. Guarantees can be less expensive, however, make sure you are willing to be flexible in stateroom location. Two or more cabins traveling together may not receive cabin assignments that are located next to each other. On many occasions our customers are very satisfied but be advised that there are sailings that sell out, which means upgrades are not available. Your cabin may not be assigned until day of departure, in which case you will be assigned a cabin at the pier.
At first glance, you may be surprised at the size of your cabin. Cabins are designed to be efficient and to look "ship shape", so to speak. If you booked an inside
cabin from your cruise specialist , there will be no window/port hole. An outside cabin, however, will have a window or port hole. Your cabin steward is available for your convenience. Please be sure to use the "Do Not Disturb" and the "Make Up Room" signs located in your cabin. Just as room service works in a hotel, your cabin steward is at your service to provide towels, blankets, or pillows. Just be sure to ask.
Charge Accounts On Board
Most ships require you to charge your drinks and other services to your cabin and pay at the end of the cruise with travelers checks, credit card or cash. Please be aware that most ships will not accept personal checks.
As you are aware, all meals are included in the price of your cruise. You are offered several choices for breakfast and lunch and dinner. Recently, many ships have added alternative dining restaurants. These restaurants offer different fare from the main dining rooms, often require reservations and sometimes charge a nominal fee. Check with each ship for specific restaurants available.
If you have special dietary needs or prefer a lighter menu selection, please see the maitre'd and they will do their best to accommodate you. Please be aware that soda and alcoholic beverages are not included with meals and will be charged to your onboard account. Most ships offer free room service with a limited menu 24 hours per day. If you are celebrating an anniversary, birthday, wedding, or any other event, please convey that to your cruise specialist
agent. The cruise line will be notified and will be happy to provide a cake at no extra cost to you. If special arrangements have been made, please verify them with the maitre'd. If you forgot to relay this information to your cruise agent, just tell the maitre'd one day in advance and they will be sure your needs are met.
Communication From Land To Ship
You may be contacted on the ship through the High Seas Operator. Their toll free number is (800) 732-2255. Be sure the caller knows the name of the ship, the passenger, and if possible, the cabin number and location of the ship. The operator will call the land party back as soon as contact has been made. The cost is approximately $25.00 for three (3) to five (5) minutes. Many ships now offer internet access for a fee. Please check your cruise
vacation information brochure or with your cruise specialist for hours and fees on your ship.
Most cases of motion sickness are preventable with a few precautions; check with your doctor. If you are experiencing motion sickness once you have boarded, please go to the doctor's office. Always check with your doctor before taking any medication.
Ports Of Call, Lectures, And Shore Excursions
The Shore Excursion office will open once you have set sail. You may wish to gather some
cruise line information on shore excursions that will be available to you. The cost for these range from $15.00 to $100.00 or more, per person. A lecture describing the port and points of interest will be provided prior to arrival at each port. It may be a good idea to attend the lecture to aid in what your decision will be. You may also decide not to take an excursion and just tour independently. Make certain that you are back on board at least 1/2 hour prior to the scheduled departure!
While You Are In Port
The ship is always available for meals and limited activities while in port. The casino and shops are closed while in port.
Some ships anchor in the harbor and do not dock at port. Tenders are used to transfer passengers between the port and ship. Tenders are usually not handicapped accessible.
Preparing To Disembark The Night Before
You are required to pack and leave your bags outside your cabin on the last night of your cruise. Be sure to keep with you any toiletries, something to wear the next day, valuables, medication and of course, YOUR PROOF OF CITIZENSHIP. These items can, of course, be placed in your carry-on bag.
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CRUISE LINE INFORMATION MADE HEREIN PERTAINS TO MOST
CRUISE LINES; DIFFERENCES MAY APPLY FOR EACH LINE
PLEASE CONSULT YOUR CRUISE VACATION BROCHURE OR CRUISE
SPECIALIST WITH ANY QUESTIONS.
REMEMBER, THE CRUISE BROTHERS ARE ALWAYS HERE TO HELP YOU!