Low Price Guarantee
Cruise Brothers Low Price Guarantee is available to travelers who have booked a cruise, escorted tour, or vacation package without air at www.cruisebrothers.com . If you find a lower rate on another website within 24 hours of your booking, and your request is approved, we will match the rate. Bookings within final payment are not eligible for the Low Price Guarantee.
To submit and request the Low Price Guarantee for your booking, you must CALL Cruise Brothers at 1-800-827-7779 within 24 hours of your purchase and provide the following information:
- Booking confirmation number
- Telephone number with area code
- Cruise Line / Tour Operator name
- Price currently booked
- Complete Web address (URL) reflecting the lower rate you found online
Terms & Conditions
Claims are eligible only if they are for the same ship, sailing date, and cabin category as booked through www.cruisebrothers.com , or the same vacation package tour operator, dates, and destination. Air is not eligible on any package for Low Price Guarantee.
Claims are eligible only if the lower rate is available for booking at the time you contact Cruise Brothers.
Claims are eligible only if the lower rate is allowable within vendor guidelines. Any additional fees charged by the other online travel agency such as booking, service, shipping, or handling fees will adjust the final price.
Low Price Guarantee only applies to advertised rates and available to the general public. This does not include group, charter, incentive, meeting, convention, consolidator, interline rates, etc.
Low Price Guarantee only applies if you meet all requirements of the lower rate. For example: residency, regional, past-passenger, age-related requirements, etc. Carnival early saver rates are not applicable for the low price guarantee.
Low Price Guarantee only applies to the cost of the cruise, including port charges. Additional items such as taxes, air or land add-ons, insurance, shipboard credits, transfers, pre- or post-cruise hotel stays, onboard amenities, gift cards / certificates, cash back, and / or dollars off are not eligible.
All requests are at the sole discretion of and subject to approval by Cruise Brothers, and decisions are final. Cruise Brothers will not accept screenshots or other purported evidence of a lower fare. Cruise Brothers will investigate the lower price reported via the website provided from your phone call or by calling the competitors agency directly.
Approved requests will receive credit to their booking credit card within 7-10 business days of approval, via lower price or given as an onboard credit. Bookings made with cash or checks do not qualify for the Low Price Guarantee. Any changes to original reservations may incur a change fee up to $100.
Void where prohibited by law. Cruise Brothers reserves the right to modify or discontinue the Low Price Guarantee at any time without prior notice or liability. Any cancellation of this program will be effective upon removal of references to the Low Price Guarantee and the Low Price Guarantee Terms and Conditions.